Shipping Policy

At ZOA Jewelry, we carefully prepare and ship every crystal bracelet so it arrives safely, beautifully packaged, and ready to wear or gift. Whether you are choosing our natural crystals for yourself or sending crystal bead bracelets to someone special, we want your order experience to feel clear and reliable.

Order Processing Time

Orders are usually processed within 1–3 business days after payment is confirmed. During holidays, promotions, or high-volume periods, processing may take a little longer.

Shipping Time

Estimated delivery time depends on your location and the shipping method available at checkout. Most international orders are delivered within 7–15 business days after shipment.

Please note that shipping times are estimates only and may be affected by customs clearance, local delivery conditions, holidays, weather, or carrier delays.

Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Address

Please make sure your shipping address is complete and correct before placing your order. ZOA Jewelry is not responsible for delays, failed delivery, or lost packages caused by incorrect or incomplete addresses.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees required by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Lost or Delayed Packages

If your package is significantly delayed, please contact us and we will help check the tracking status with the carrier when possible. However, delivery times may vary depending on the carrier and local customs process.

Damaged Items During Shipping

If your item arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the product and packaging. We will review the issue and help arrange a solution when applicable.

Contact Us

If you have any questions about shipping, delivery, natural crystals, crystal bead bracelets, or your crystal bracelet order, please contact us at:
support@zoajewelry.com

Last Updated: June 24, 2026

Need Help with Your Order?

If you have questions about shipping, delivery, tracking, natural crystals, crystal bead bracelets, or your crystal bracelet order, please contact us using the form below.

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FAQ

Most crystal bracelet orders are delivered within 7–15 business days after shipment, depending on your location and the shipping method available at checkout.

Orders for natural crystals and crystal bead bracelets are usually processed within 1–3 business days after payment is confirmed.

Yes. Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

International customs duties, import taxes, or related fees are the customer’s responsibility and are not included in the product price or shipping cost.